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Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael; Robinson, Susan; Scholtes, Stefan - 2017 - Revised version of 2015/77/TOM
Persistent link: https://www.econbiz.de/10011947591
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Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael; Robinson, Susan; Scholtes, Stefan - 2020 - Revised version of 2017/59/TOM
Persistent link: https://www.econbiz.de/10012164267
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Stress on the Ward - An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Mennicken, Roman; Kuntz, Ludwig; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10014177891
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Stress on the ward : an empirical study of the nonlinear relationship between organizational workload and service quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10009580291
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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Service quality implications of long periods of consecutive working days : an empirical study of neonatal intensive care nursing teams
Miedaner, Felix; Kuntz, Ludwig; Eilermann, Kerstin; … - In: Manufacturing & service operations management : M & SOM 26 (2024) 4, pp. 1422-1434
Persistent link: https://www.econbiz.de/10014634390
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An unintended consequence of platform dependence : empirical evidence from food-delivery platforms
Karamshetty, Varun; Freeman, Michael; Hasija, Sameer - 2020
Persistent link: https://www.econbiz.de/10012299413
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Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10010287362
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Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - Rheinisch-Westfälisches Institut für … - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10009321165