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Customer destination-based experience and loyalty : exploring the role of tourists' emotions

Piedade, David; Guerreiro, Manuela; Pinto, Patrícia - 2024

Persistent link: https://www.econbiz.de/10015158047

Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites

Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2255-2281

Persistent link: https://www.econbiz.de/10014457640

Stimulating customer participation behaviour and boosting value co-creation in hotels

Sadighha, Jinous; Pinto, Patrícia; Guerreiro, Manuela; … - In: International journal of hospitality management 119 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015070823

Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOM

Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM Journal 36 (2023) 8, pp. 2484-2506

Purpose Hotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM) communication. This study aims to (1) verify the impacts of the perceived quality by the guests about their...

Persistent link: https://www.econbiz.de/10015356674

Does guests-perceived value for money affect WOM and eWOM? : the impact of consumer engagement on SNS on eWOM

Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM journal : the international review of … 36 (2024) 8, pp. 2484-2506

Persistent link: https://www.econbiz.de/10015417777

Value reciprocity mechanism in hotels : testing customer participation behaviour and value co-creation as mediators and previous experience as a moderator

Sadighha, Jinous; Pinto, Patrícia; Guerreiro, Manuela; … - In: Journal of hospitality and tourism insights 8 (2025) 6, pp. 2206-2231

Persistent link: https://www.econbiz.de/10015422859

Perceived customer contact centre quality : conceptual foundation and scale development

Dun, Zanna van; Bloemer, Josée; Henseler, Jörg - In: The service industries journal 31 (2011) 7/8, pp. 1347-1363

Persistent link: https://www.econbiz.de/10009154343

Job quality in the customer contact centre : conceptual foundation and scale development

Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196

Persistent link: https://www.econbiz.de/10009427692

Using customer contact centres as relationship marketing instruments

Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208

Persistent link: https://www.econbiz.de/10011296073

A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research

Stange, Raphael; Scheffler, Paul; Henseler, Jörg - 2025

Persistent link: https://www.econbiz.de/10015338778