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~subject:"Service quality"
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Service quality
Consumer behaviour
10
Konsumentenverhalten
10
Service recovery
5
Beschwerdemanagement
4
Complaint management
4
Internet marketing
4
Service failure
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Künstliche Intelligenz
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Online-Marketing
3
Relationship marketing
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Social Web
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Social distance
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Social web
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Werbewirkung
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Werbung
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B-to-B-Marketing
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Brand management
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Business-to-business marketing
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Customer service
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Delaying resolution
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Distribution channel
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E-commerce
2
Electronic Commerce
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Ethnic group
2
Ethnische Gruppe
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Immediate resolution
2
Interactivity
2
Kundenservice
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Lieferkette
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Markenführung
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Personality psychology
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Persönlichkeitspsychologie
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Huang, Minxue
3
Tsang, Alex S. L.
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Guan, Dawei
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Lv, Linxiang
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Yang, Kairui
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Journal of business research : JBR
2
Journal of travel and tourism marketing
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ECONIS (ZBW)
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Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
Saved in:
2
Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
Saved in:
3
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
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