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Service quality
Consumer behaviour
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Relationship marketing
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Beziehungsmarketing
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Theorie
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Theory
23
Customer satisfaction
19
Hotel industry
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Hotellerie
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Dienstleistungsqualität
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Kundenzufriedenheit
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So, Kevin Kam Fung
13
Sparks, Beverley
5
Hazée, Simon
3
Kim, Hyunsu
3
King, Ceridwyn
3
Li, Xiang
3
Van Vaerenbergh, Yves
3
Wang, Ying
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Armirotto, Vincent
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Bilgihan, Anil
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Bradley, Graham L.
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Browning, Victoria
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DiPietro, Robin B.
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International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of business research : JBR
1
Journal of travel and tourism marketing
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Marketing letters : a journal of research in marketing
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The Cornell hospitality quarterly
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
3
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
6
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
7
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
8
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
9
Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model
So, Kevin Kam Fung
;
Yang, Yang
;
Li, Xiang
- In:
The Cornell hospitality quarterly
66
(
2025
)
2
,
pp. 253-272
Persistent link: https://www.econbiz.de/10015371704
Saved in:
10
Uncovering heterogeneity in customers' cleanliness perceptions and its impact on visit intentions : findings from a multi-method analysis
Wang, Yuan
;
Zou, Zizhen
;
So, Kevin Kam Fung
-
2025
Persistent link: https://www.econbiz.de/10015339811
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