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Therapeutic landscapes and tourists' perceived quality of life
Mu, Zhang; Xiao, Honggen - In: Journal of destination marketing & management : JDMM 33 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015076933
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Unveiling the mediating mechanisms : service recovery and customer advocacy between app attachment and customers' responses
Aureliano-Silva, Leonardo; Fu, Xiaoxiao; Cobanoglu, Cihan; … - In: Journal of hospitality and tourism insights 8 (2025) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10015271282
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Are there gender differences in what drives customer delight?
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: Tourism review : the official journal of the AIEST 69 (2014) 4, pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
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How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang; Zhang, Kexin; Song, Qi; Fu, Xiaoxiao; Liu, Yue - In: Tourism management : research, policies, practice 104 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
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An online reviews information fusion method and its application to public property service quality evaluation
Lin, Shanshan; Zuo, Wenjin; Lin, Hualin; Hu, Qiang - In: International journal of strategic property management 26 (2022) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10013415576