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Co-Production of Prolonged, Co...
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Service quality
Innovation
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Spanjol, Jelena
3
Go Jefferies, Josephine
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Journal of business research : JBR
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ECONIS (ZBW)
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Co-production of prolonged, complex, and negative services : an examination of medication adherence in chronically ill individuals
Spanjol, Jelena
;
Cui, Anna Shaojie
;
Nakata, Cheryl
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10011336510
Saved in:
2
The influence of text-based technology-mediated communication on the connection quality of workplace relationships : the mediating role of emotional labor
Silard, Anthony
;
Watson-Manheim, Mary Beth
;
Lopes, Nuno Jose
- In:
Review of managerial science : RMS
17
(
2023
)
6
,
pp. 2035-2053
Persistent link: https://www.econbiz.de/10014335756
Saved in:
3
Mixing customer ingratiation into evaluation : how service providers judge and evaluate rideshare experiences
Xiao, Yazhen
;
Hasford, Jonathan
- In:
Journal of consumer behaviour
23
(
2024
)
5
,
pp. 2335-2351
Persistent link: https://www.econbiz.de/10015114612
Saved in:
4
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
5
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
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