Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The Palgrave Handbook of Servi...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Services
34
Dienstleistung
32
Kundenintegration
31
Customer integration
30
Service-dominant logic
29
Innovation
28
Service-Dominant Logic
26
Beziehungsmarketing
25
Relationship marketing
25
Value creation
25
Betriebliche Wertschöpfung
24
Dienstleistungssektor
24
Service industry
24
Dienstleistungsqualität
23
Service innovation
22
Sweden
21
Schweden
20
Customer satisfaction
17
Innovationsmanagement
17
Consumer behaviour
16
Dienstleistungsinnovation
16
Organisatorischer Wandel
16
Organizational change
16
Innovation management
15
Kundenzufriedenheit
14
Dienstleistungsmarketing
12
Digitalisierung
11
Digitization
11
Konsumentenverhalten
11
Services marketing
11
Lieferantenmanagement
10
Supplier relationship management
10
Beschwerdemanagement
9
Complaint management
9
Nachhaltige Entwicklung
9
Sustainable development
9
Dienstleistungsmanagement
8
Service management
8
Theorie
8
more ...
less ...
Online availability
All
Free
2
Undetermined
2
Type of publication
All
Article
22
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
21
Aufsatz in Zeitschrift
21
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
more ...
less ...
Language
All
English
23
Author
All
Edvardsson, Bo
22
Tronvoll, Bård
7
Pareigis, Jörg
3
Arsenovic, Jasenko
2
Enquist, Bo
2
Friman, Margareta
2
Gebauer, Heiko
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Walter, Ute
2
Xu, Yingzi
2
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bjurko, Margareta
1
Bowen, David E.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
De Keyser, Arne
1
Di Pietro, Laura
1
Echeverri, Per
1
Fisk, Raymond P.
1
Gruber, Thorsten
1
Grönroos, Christian
1
Guo, Lei
1
Höykinpuro, Ritva
1
Marshall, Roger
1
Olsson, Lars E.
1
Otterbring, Tobias
1
Paiola, Marco
1
Parasuraman, A.
1
Rajagopal, Saisudha
1
Renzi, Maria Francesca
1
Roos, Inger
1
Schneider, Benjamin
1
Strandvik, Tore
1
Ungaro, Veronica
1
Zeithaml, Valarie A.
1
Åkesson, Maria
1
more ...
less ...
Institution
All
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
8
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
6
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
7
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
8
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute
;
Edvardsson, Bo
;
Öström, Åsa
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
