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Going-concern opinions, executive tenure and gender
Abdel Zaher, Angie - In: Corporate ownership & control : international … 12 (2014/2015) 3, pp. 19-27
Persistent link: https://www.econbiz.de/10011589601
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Towards a more accurate audit assessment : can corporate social performance provide clues?
Abdel Zaher, Angie; Zaher, Dina M. Abdel - In: International journal of corporate governance : IJCG 9 (2018) 4, pp. 401-427
Persistent link: https://www.econbiz.de/10011989818
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Severe service failure recovery revisited : evidence of its determinants in an emerging market context
Barakat, Livia L.; Ramsey, Jase R.; Lorenz, Melanie P.; … - In: International journal of research in marketing : IJRM ; … 32 (2015) 1, pp. 113-116
Persistent link: https://www.econbiz.de/10010517007
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An exploration of frequent service failures in the Brazilian airline industry
Lorenz, Melanie P.; Johnson, Catherine M.; Barakat, Livia L. - In: Latin American business review : journal of the … 18 (2017) 1, pp. 19-45
Persistent link: https://www.econbiz.de/10011685998
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Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.; Ramsey, Jase R.; Tariq, Ayesha; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
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Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.; Lorenz, Melanie P.; Hall, Kristina … - In: Journal of service research 26 (2023) 3, pp. 422-440
Persistent link: https://www.econbiz.de/10014325997