Hospitality industry is a billion dollars industry, which includes many activities, from which main is hotel business, tourism services, event planning and transportation. This industry is a quick growing industry, where main factors are service quality and customer satisfaction. No any...

As it’s known business rely on the customers it means the profitability of any company change depending on customer demand. Due to that, it’s necessary to treat customer as the king of the market. In another meaning, Customer satisfaction is very important issue to company’s product which...

Service quality is a critical element of customer loyalty. To guarantee customer loyalty companies must ensure customer satisfaction when selling products and/or providing services. Over the past few years, Kurdistan Regions of Iraq’s construction industry has witnessed a dramatic elevation in...