Kumar Sharma, Sujeet; Al-Shihi, Hafedh; Madhumohan … - In: Education, Business and Society: Contemporary Middle … 6 (2013) 2, pp. 87-100
Purpose – The purpose of this paper is to understand the customer perception of service quality with respect to the e-Government services in Oman and conduct an investigation in order to determine the key factors that affect the quality of e-Government services in Oman....