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When do they care to share? : how manufacturers make contracted service partners share knowledge
Vries, Jelle de; Schepers, Jeroen; Weele, Arjan J. van; … - In: Industrial marketing management : the international … 43 (2014) 7, pp. 1225-1235
Persistent link: https://www.econbiz.de/10010439571
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Worth the wait? : how restaurant waiting time influences customer behavior and revenue
Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78
Persistent link: https://www.econbiz.de/10011975452
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To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen; Streukens, Sandra - In: Journal of service management 33 (2022) 2, pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
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Understanding brand and dealer retention in the new car market: the moderating role of brand tier
Verhoef, Peter C.; Langerak, Fred; Donkers, Bas - In: Journal of retailing 83 (2007) 1, pp. 97-113
Persistent link: https://www.econbiz.de/10003438286