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~subject:"Service quality"
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Service quality
Consumer behaviour
107,241
Konsumentenverhalten
104,797
Coronavirus
41,375
Türkei
22,190
Turkey
17,716
Theorie
17,087
Theory
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Privater Konsum
16,027
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13,232
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12,083
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9,203
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8,036
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8,032
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7,642
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7,611
Kundenzufriedenheit
7,448
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7,024
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7,012
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6,432
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5,845
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5,761
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32
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18
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17
Law, Rob
16
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14
Bilgihan, Anil
13
Prybutok, Victor R.
13
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13
Söderlund, Magnus
13
Gong, Taeshik
12
Gursoy, Dogan
12
Kim, Woo Gon
12
Ahn, Jiseon
11
Balaji, M. S.
11
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Qu, Hailin
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Russell-Bennett, Rebekah
11
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10
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10
Line, Nathaniel D.
10
Miao, Li
10
Roy, Sanjit
10
Van Vaerenbergh, Yves
10
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Wu, Luorong
10
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10
Amin, Muslim
9
Cobanoglu, Cihan
9
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Liu, Chih-Hsing
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9
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9
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Erasmus Research Institute of Management
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Excellence in Services International Conference <26., 2023, Paisley>
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IGI Global
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
World Bank Group
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International journal of hospitality management
274
Journal of retailing and consumer services
246
The journal of services marketing
141
Journal of business research : JBR
138
International journal of contemporary hospitality management
125
Journal of hospitality marketing & management
102
The service industries journal
81
Journal of travel and tourism marketing
74
Services marketing quarterly
73
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Cogent business & management
53
Tourism management : research, policies, practice
53
Journal of service research : JSR
50
Journal of service management
49
Service business
47
Journal of hospitality and tourism insights
44
Journal of service research
42
Journal of air transport management
41
Asia Pacific journal of marketing and logistics
40
The TQM journal : the international review of organizational improvement
37
International journal of quality and service sciences
36
Total quality management & business excellence
35
The international journal of bank marketing : IJBM
32
Psychology & marketing
31
International journal of services and operations management
29
International journal of services, economics and management
29
Journal of Islamic marketing
29
Journal of service theory and practice
29
European journal of marketing : EJM
28
International journal of quality & reliability management
28
Managing service quality : MSQ ; an international journal
26
Journal of service theory and practice : JSTP
25
Marketing intelligence & planning
25
International journal of bank marketing
24
International journal of electronic marketing and retailing : IJEMR
24
Journal of Services Marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of the Academy of Marketing Science
23
Tourism management perspectives : TMP
23
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ECONIS (ZBW)
5,541
Other ZBW resources
51
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1
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
2
Quality provision under referral consumption
Navarro, Noemí
-
2008
Persistent link: https://www.econbiz.de/10003826149
Saved in:
3
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
4
Retail store branding in
Turkey
: its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
5
Dimensions of service quality in grocery retailing : a case from
Turkey
Torlak, Ömer
;
Uzkurt, Cevahir
;
Özmen, Müjdat
- In:
Management research review
33
(
2010
)
5/6
,
pp. 413-422
Persistent link: https://www.econbiz.de/10003991385
Saved in:
6
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir,
Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
7
Examining uncertainty avoidance, relationship quality, and customer loyalty in two cultures
Ndubisi, Nelson Oly
;
Malhotra, Naresh K.
;
Ulas, Dilber
; …
- In:
Journal of international consumer marketing
24
(
2012
)
5
,
pp. 320-337
Persistent link: https://www.econbiz.de/10009778699
Saved in:
8
Pre-recovery and post-recovery emotions in the service context : a preliminary study
Ozgen, Ozge
;
Kurt, Sumeyra Duman
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 592-605
Persistent link: https://www.econbiz.de/10009692801
Saved in:
9
Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments : high-speed railway in
Turkey
as a case study
Dölarslan, Emre Şahin
- In:
Management research review
37
(
2014
)
8
,
pp. 706-727
Persistent link: https://www.econbiz.de/10010387101
Saved in:
10
A cross-national comparison of American and Turkish consumer satisfaction with dental care services
Harcar, Talha
;
Kara, Ali
;
Kucukemiroglu, Orsay
- In:
Journal of medical marketing : device, diagnostic and …
12
(
2012
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10009518289
Saved in:
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