People who experience a legal problem and pursue its resolution by a neutral person or neutral body have to deal with the costs and quality of legal procedures. High costs of reaching justice and factors related to the quality of procedures and outcomes might be perceived as barriers to access...

Legal problems and justice needs are similar in different jurisdictions and different locations. Processes for resolving them, as well as rules determining outcomes vary widely, however. Measuring the price (costs) and quality of such 'paths to justice' from the perspective of the user is likely...