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Service quality
Consumer behaviour
106,160
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Social Web
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22,679
Tourismus
22,667
Theorie
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9,715
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Han, Heesup
45
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32
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9
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9
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Christian-Albrechts-Universität zu Kiel
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
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1
Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Ernst & Young AG
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Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
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Great Britain / Customs Establishment
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Lunds Universitet / Institutet för Ekonomisk Forskning
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Open Evidence <Körperschaft>
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Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
The Behaviouralist <Firma>
1
Verlag Dr. Kovač
1
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International journal of hospitality management
260
Journal of retailing and consumer services
245
The journal of services marketing
144
Journal of business research : JBR
137
International journal of contemporary hospitality management
130
Journal of hospitality marketing & management
101
The service industries journal
89
Journal of travel and tourism marketing
87
Tourism management : research, policies, practice
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
71
Services marketing quarterly
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Service business
52
Journal of service management
50
Journal of service research : JSR
50
Cogent business & management
47
Journal of hospitality and tourism insights
42
Journal of service research
42
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
38
Total quality management & business excellence
35
International journal of quality and service sciences
34
Psychology & marketing
33
International journal of services, economics and management
32
The international journal of bank marketing : IJBM
32
International journal of services and operations management
31
International journal of quality & reliability management
30
Journal of Islamic marketing
28
Journal of service theory and practice
28
The TQM journal : the international review of organizational improvement
28
Tourism management perspectives : TMP
28
European journal of marketing : EJM
27
Managing service quality : MSQ ; an international journal
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of Services Marketing
25
Journal of service theory and practice : JSTP
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Quality management journal : QMJ
24
International journal of electronic marketing and retailing : IJEMR
23
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ECONIS (ZBW)
5,662
Other ZBW resources
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1
Online travel purchasing : a literature review
Amaro, Suzanne
;
Duarte, Paulo
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
Saved in:
2
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
3
In search of patterns among travellers' hotel ratings in TripAdvisor
Banerjee, Snehasish
;
Chua, Alton Y. K.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 125-131
Persistent link: https://www.econbiz.de/10011440041
Saved in:
4
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
5
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham, Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
6
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
7
Exploring the impact of social media platform image on hotel customers' visit intention
Ho, Juei-Ling
;
Chen, Kuan-Ying
;
Wang, Lan-Hsun
;
Yeh, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4206-4226
Persistent link: https://www.econbiz.de/10013413353
Saved in:
8
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
9
Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
10
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
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