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Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Lee, Tzong-ru; Lin, Jiun-Hung - In: International journal of logistics economics and … 1 (2007) 1, pp. 63-76
Persistent link: https://www.econbiz.de/10003751597
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Strategising customer voice-based quality improvement for logistics service providers
Lee, Tzong-ru; Lin, Jiun-Hung; Lenny Koh, S. C. - In: International journal of value chain management : IJVCM 1 (2006/07) 3, pp. 266-280
Persistent link: https://www.econbiz.de/10003472013
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Improvement of service quality of recreational fish market: case study of Yong-An fish market in Taiwan
Lee, Tzong-ru; Wu, Hsiao-chen; Chang, Shuchih Ernest; … - In: International journal of enterprise network management 3 (2009) 1, pp. 73-92
Persistent link: https://www.econbiz.de/10003829101
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Key factors affecting customers' willingness to use mobile coupons in a restaurant setting
Lee, Tzong-ru; Chen, Chin-yao; Hilletofth, Per; Hsu, … - In: International journal of management & enterprise … 13 (2014) 3/4, pp. 248-260
Persistent link: https://www.econbiz.de/10011387708
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Business strategies on service quality for expanding Taiwanese restaurant chain overseas : the application of TRIZ theory and ISM
Hsu, Yi-Hsiang; Lee, Tzong-ru; Yeh, Ching-Hua; … - In: International journal of business environment : IJBE 16 (2025) 2, pp. 184-203
Persistent link: https://www.econbiz.de/10015408050
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Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan
Lin, Jiun-Hung; Lee, Tzong-Ru; Jen, William - In: Transportation 35 (2008) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10005684819
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Antecedents of economic and non-economic satisfaction in a franchise context
Constantaras, Margaret Theresé; Mostert, Pierre; … - In: International journal of enterprise network management … 16 (2025) 1, pp. 88-107
Persistent link: https://www.econbiz.de/10015326153
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Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
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Relationship intention and service quality as combined competitive strategy
Mostert, Pierre; Luttig, Thelma - In: International journal of management & enterprise … 17 (2018) 1, pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
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Loyalty and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
Collins, Shannon; Mostert, Pierre - In: Journal for global business advancement : JGBA 14 (2021) 1, pp. 24-45
Persistent link: https://www.econbiz.de/10012542345