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Validation of multiple-item scale for measuring service quality in life insurance business : structural equation modelling approach
Prakash, Anand; Mohanty, R. P.; Kumar, S.; Kallurkar, S. P. - In: International journal of productivity and quality … 8 (2011) 4, pp. 433-458
Persistent link: https://www.econbiz.de/10009376058
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Scenario planning for service quality : a Monte Carlo simulation study
Prakash, Anand; Jha, Sanjay K.; Mohanty, R. P. - In: Journal of strategy and management 5 (2012) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10009614111
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Service quality modelling for life insurance business using neural networks
Prakash, Anand; Mohanty, R. P.; Kallurkar, S. P. - In: International journal of productivity and quality … 7 (2011) 3, pp. 263-286
Persistent link: https://www.econbiz.de/10009124240