Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...

In recent years, patient safety culture in healthcare organizations has been considered as a critical issue for improving the quality of healthcare. The current study attempts to examine the perceptions of patient safety from four different categories of hospital staffs in a case hospital by...