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Service quality
Consumer behaviour
59
Konsumentenverhalten
56
Relationship marketing
26
Beziehungsmarketing
25
Retail trade
22
Customer satisfaction
21
Dienstleistungsqualität
21
Einzelhandel
21
Kundenzufriedenheit
18
Dienstleistungssektor
14
Service industry
14
Transformative service research
13
Health care
10
Gesundheitsversorgung
9
Customer experience
8
Theorie
7
Theory
7
Attention restoration theory
6
Discrimination
6
Gesundheitswesen
6
Health care system
6
Tourism
6
China
5
Commercial friendships
5
Dienstleistungsmarketing
5
Digitalisierung
5
Digitization
5
Einkaufszentrum
5
Marketing management
5
Marketingmanagement
5
Quality of life
5
Satisfaction
5
Services marketing
5
Shopping center
5
Value creation
5
Betriebliche Wertschöpfung
4
Cancer
4
Colombia
4
Dienstleistung
4
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14
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Article
20
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1
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20
Aufsatz im Buch
1
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1
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1
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English
20
German
1
Author
All
Rosenbaum, Mark
7
Rosenbaum, Mark S.
7
Kuppelwieser, Volker
6
Contreras-Ramírez, Germán
2
Otalora, Mauricio Losada
2
Russell-Bennett, Rebekah
2
Tuzovic, Sven
2
Wong, IpKin Anthony
2
Contreras Ramirez, Germán
1
Edwards, Karen
1
El-Manstrly, Dahlia
1
Finsterwalder, Jörg
1
Friman, Margareta
1
Giraldo, Mario
1
Gonzalez-Arcos, Claudia Fernanda
1
Grewal, Dhruv
1
Jensen, Jill
1
Klaus, Philipp
1
Knorpel, Maya
1
Kuppelwieser, Volker G.
1
Lemmink, Jos
1
Massiah, Carolyn
1
Orejula, Augusto Rodríguez
1
Otterbring, Tobias
1
Paul, Justin
1
Ramírez, Germán Contreras
1
Seger-Guttmann, Tali
1
Simpson, Merlin C.
1
Spielmann, Nathalie
1
Sweeney, Jillian C.
1
Touzani, Mourad
1
Vega, Diego
1
Walsh, Gianfranco
1
Walters, Gabby
1
Wetzels, Martin
1
Wetzels, Ruud
1
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Published in...
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The journal of services marketing
8
Journal of retailing and consumer services
4
Health marketing quarterly
2
British journal of management : BJM
1
Journal of business research : JBR
1
Journal of service research
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
The service industries journal
1
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ECONIS (ZBW)
21
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1
Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
Saved in:
2
Commentary: vulnerable consumers in service settings
Rosenbaum, Mark
;
Seger-Guttmann, Tali
;
Giraldo, Mario
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
Saved in:
3
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
4
Viewpoint: forever young-gay men and cosmetic medical treatments
Rosenbaum, Mark
;
Jensen, Jill
;
Contreras-Ramírez, Germán
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 9-13
Persistent link: https://www.econbiz.de/10012798377
Saved in:
5
Commentary: the unintended consequences of digital service technologies
Rosenbaum, Mark
;
Walters, Gabby
;
Edwards, Karen
; …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 97-109
Persistent link: https://www.econbiz.de/10013407398
Saved in:
6
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
7
Editorial: research priorities in the new service marketplace
Rosenbaum, Mark
;
Russell-Bennett, Rebekah
; …
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1009-1014
Persistent link: https://www.econbiz.de/10013410759
Saved in:
8
Service experience lies in the eye of the beholder : contextualizing extant literature toward integrating eye-tracking in service research
Wetzels, Ruud
;
Wetzels, Martin
;
Lemmink, Jos
;
Grewal, Dhruv
- In:
The journal of services marketing
38
(
2024
)
9
,
pp. 1117-1131
Persistent link: https://www.econbiz.de/10015207214
Saved in:
9
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
10
Attraction during the service encounter : examining the other side of the coin
Kuppelwieser, Volker
;
Touzani, Mourad
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 504-518
Persistent link: https://www.econbiz.de/10011615530
Saved in:
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