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Navigating the spectrum of human-robot collaboration : addressing robophobia-robophilia in the hospitality industry
Jin, Dan - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072180
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan; DiPietro, Robin B.; Fan, Alei - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
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An interactive service recovery framework combining demand and supply approaches
Jin, Dan; DiPietro, Robin B.; Kim, Kawon Kathy; Meng, Fang - In: International journal of hospitality management 109 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014282502