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Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister; Herrera, Roberto - In: International journal of productivity and quality … 39 (2023) 4, pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
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Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company
Fontalvo Echavez, Orianna; Fontalvo Herrera, Tomás José; … - In: International journal of productivity and quality … 34 (2021) 3, pp. 319-335
Persistent link: https://www.econbiz.de/10012800562
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Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José; Herrera, Roberto; … - In: International journal of productivity and quality … 35 (2022) 1, pp. 17-39
Persistent link: https://www.econbiz.de/10013093181