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~subject:"Service quality"
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Service quality
Consumer behaviour
8
Konsumentenverhalten
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Confidence
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Vertrauen
7
Beziehungsmarketing
6
Relationship marketing
6
Social Web
5
Social web
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Customer satisfaction
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Kundenzufriedenheit
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Online retailing
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Online-Handel
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Dienstleistungsqualität
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Trust
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trust
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Commitment
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Customer retention
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Distribution channel
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Gerechtigkeit
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Hospitality community
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Justice
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Knowledge management
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Kundenbindung
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Online word-of-mouth
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Perceived playfulness
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Switching behaviour
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Vertriebsweg
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Viral marketing
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Virales Marketing
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Wechselverhalten
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Wissensmanagement
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commitment
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satisfaction
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Automotive services industry
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Bank
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Bank institution trust
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Bayes-Statistik
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Bayesian inference
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Book trade
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Chang, Chun-Ming
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Cheng, Hsiang-lan
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Chiang, Ai-Hsuan
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Chiu, Chao-min
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Chou, Szu-Yu
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Fang, Yu-hui
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Yen, Chiahui
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Human systems management : HSM
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Service business
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The service industries journal
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ECONIS (ZBW)
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min
;
Fang, Yu-hui
;
Cheng, Hsiang-lan
;
Yen, …
- In:
Human systems management : HSM
32
(
2013
)
4
,
pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
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