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CAPEX efficiency and service quality improvement via tower sharing in the Indonesian using comparison of genetic algorithm and simulated annealing methods

Firli, Anisah; Primiana, Ina; Kaltum, Umi; Oesman, … - In: International journal of services, economics and management 8 (2017) 1/2, pp. 90-108

Persistent link: https://www.econbiz.de/10011892292

The impact of service orientation and airport service quality on passenger satisfaction and image : evidence from Indonesia

Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18

Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an...

Persistent link: https://www.econbiz.de/10014454821

System dynamics model for service quality improvement : a case study of Surakarta tourism, Indonesia

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Persistent link: https://www.econbiz.de/10013455442