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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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The role of effective service provider communication style in the formation of restaurant patrons' perceived relational benefits and loyalty
Kim, Insin; Jeon, Sang Mi; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 28 (2011) 7/8, pp. 765-786
Persistent link: https://www.econbiz.de/10009411364
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The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud; Iranmanesh, Mohammad; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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In-flight NCCI management by combining the Kano model with the service blueprint : a comparison of frequent and infrequent flyers
Go, Mijeong; Kim, Insin - In: Tourism management : research, policies, practice 69 (2018), pp. 471-486
Persistent link: https://www.econbiz.de/10011903587