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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
4
Marktforschung
3
Customer satisfaction
2
Customer services quality
2
E-commerce
2
Electronic Commerce
2
Market research
2
Purchasing
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USA
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Kundenzufriedenheit
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Logistics
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Bienstock, Carol C.
4
Collier, Joel E.
1
DeMoranville, Carol W.
1
Reed, Ronald O.
1
Stafford, Marla Royne
1
Turner, Karen F.
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Fundamentals of marketing research ; Vol. 3
1
Journal of marketing theory and practice
1
The international journal of logistics management
1
The journal of applied business research
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ECONIS (ZBW)
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Technology acceptance and satisfaction with logistics services
Bienstock, Carol C.
;
Stafford, Marla Royne
- In:
The international journal of logistics management
21
(
2010
)
2
,
pp. 271-292
Persistent link: https://www.econbiz.de/10008657798
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2
An application of the conceptual model of service quality to independent auditing services
Turner, Karen F.
;
Bienstock, Carol C.
;
Reed, Ronald O.
- In:
The journal of applied business research
26
(
2010
)
4
,
pp. 1-7
Persistent link: https://www.econbiz.de/10003997564
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3
Model misspecification : contrasting formative and reflective indicators for a model of e-service quality
Collier, Joel E.
;
Bienstock, Carol C.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 283-293
Persistent link: https://www.econbiz.de/10003867512
Saved in:
4
Question order effects in measuring service quality
DeMoranville, Carol W.
;
Bienstock, Carol C.
-
2007
Persistent link: https://www.econbiz.de/10003540295
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