Narrow search
Showing 1 - 6 of 6
Cover Image
Online apparel retailing : roles of e-shopping quality and experiential e-shopping motives
Ha, Sejin; Stoel, Leslie - In: Journal of service management 23 (2012) 2, pp. 197-215
Persistent link: https://www.econbiz.de/10009554265
Cover Image
Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin; Stoel, Leslie - In: Journal of business research : JBR 62 (2009) 5, pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
Cover Image
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin; Ha, Sejin; Im, Hyunjoo - In: Journal of retailing and consumer services 28 (2016), pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Cover Image
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Cover Image
Collaboration in service recovery : control, effort, and self-serving bias
Park, Joohyung; Ha, Sejin - In: Services marketing quarterly 43 (2022) 1, pp. 87-109
Persistent link: https://www.econbiz.de/10012801858
Cover Image
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran; Ha, Sejin - In: The service industries journal 44 (2024) 11/12, pp. 789-812
Persistent link: https://www.econbiz.de/10015050128