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~subject:"Service quality"
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Subject
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Service quality
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
33
Konsumentenverhalten
33
Customer satisfaction
28
Einzelhandel
27
Kundenzufriedenheit
27
Retail trade
27
Spain
26
Spanien
24
Brand image
18
Dienstleistungsqualität
18
Hotel industry
17
Hotellerie
17
Lieferantenmanagement
17
Markenimage
17
Supplier relationship management
17
Information technology
15
Informationstechnik
14
Innovation
14
Customer value
13
Kundenwert
13
Brand management
12
Markenführung
12
Satisfaction
10
Brand equity
9
Loyalty
9
Nachhaltige Entwicklung
9
Sustainable development
9
Betriebliche Wertschöpfung
8
Sustainability
8
Value creation
8
Confidence
7
Croatia
7
Marketing management
7
Marketingmanagement
7
Retailing
7
Vertrauen
7
Customer integration
6
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Undetermined
7
Free
1
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Article
18
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Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
All
English
18
Author
All
Gil Saura, Irene
18
Berenguer Contrí, Gloria
5
Gallarza, Martina G.
3
Moliner-Velázquez, Beatriz
3
Ruiz-Molina, Maria-Eugenia
3
Ruiz-Molina, María-Eugenia
3
Fuentes-Blasco, Maria
2
Arteaga, Francisco
1
Berenger Contrí, Gloria
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gallarza, Martina
1
Gil, Roberto
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Moliner Valázquez, Beatriz
1
Moliner Velásquez, Beatriz
1
Moliner Velázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Ospina-Pinzón, Santiago
1
Ruiz Molina, Maria Eugenia
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María Eugenia
1
Santos Arteaga, Francisco Javier
1
Servera Francés, David
1
Servera-Francés, David
1
Sánchez-González, Irene
1
Šerić, Maja
1
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Published in...
All
Journal of hospitality marketing & management
2
The service industries journal
2
Cases on innovations in educational marketing : transnational and technological strategies
1
European retail research
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
International journal of transport economics
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
Service business
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
18
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1
Cocreating value with hotel guests in the "new normal" : the case of Spain
Berenguer Contrí, Gloria
;
Gil Saura, Irene
;
Gallarza, …
-
2024
Persistent link: https://www.econbiz.de/10015159121
Saved in:
2
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
3
Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David
;
Gil Saura, Irene
; …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
Saved in:
4
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
5
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
6
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
7
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
8
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
9
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
10
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
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