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~subject:"Service quality"
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Customer value management as a...
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Service quality
Kundenwert
3,193
Customer value
3,179
Beziehungsmarketing
1,995
Relationship marketing
1,995
Consumer behaviour
1,117
Konsumentenverhalten
1,113
Value creation
672
Betriebliche Wertschöpfung
667
Customer integration
498
Kundenintegration
498
Customer satisfaction
480
Kundenzufriedenheit
467
Dienstleistungsqualität
354
Lieferantenmanagement
316
Supplier relationship management
316
Theorie
272
Theory
272
Marketingmanagement
250
Marketing management
247
B-to-B-Marketing
231
Business-to-business marketing
231
Brand image
203
Markenimage
202
Service-dominant logic
198
Brand management
195
Markenführung
195
Service-Dominant Logic
195
customer value
182
Deutschland
159
Germany
158
Social Web
148
Social web
148
Value co-creation
139
Kundenmanagement
138
Online retailing
126
Online-Handel
126
Marketing
115
Einzelhandel
108
Retail trade
107
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212
Free
45
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8
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331
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30
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Article in journal
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Graue Literatur
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7
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5
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4
research-article
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English
355
German
5
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1
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Le Nguyen Hau
6
Geruso, Michael
5
Prinz, Daniel
5
Aflaki, Sam
4
Gallarza, Martina G.
4
Gil Saura, Irene
4
Layton, Timothy J.
4
Pham Ngoc Thuy
4
Popescu, Ioana
4
Ahn, Jiseon
3
Balaji, M. S.
3
Berenguer Contrí, Gloria
3
El-Adly, Mohammed Ismail
3
Jiang, Yangyang
3
Sesé, F. Javier
3
Sweeney, Jillian C.
3
Al Haj Eid, Mohammad Badi’
2
Al Nasser, Amjad
2
Alves, Helena
2
Animashaun, Abdulrauf
2
Bressolles, Grégory
2
Campos, Ana Cláudia
2
Chang, Hong-Sheng
2
Chen, Shu-Ching
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Cossío-Silva, Francisco-José
2
Danaher, Tracey S.
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Del Chiappa, Giacomo
2
Durrieu, Francois
2
Eriksson, Maria
2
Ghavamipoor, Hoda
2
Guan, Xinhua
2
Guerreiro, Manuela
2
Guth, Clemens
2
Han, Heesup
2
Hao, Fei
2
Heim, Gregory R.
2
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National Bureau of Economic Research
1
Published in...
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International journal of hospitality management
20
Journal of retailing and consumer services
15
The service industries journal
14
International journal of contemporary hospitality management
11
Journal of business research : JBR
11
The journal of services marketing
10
Journal of hospitality and tourism insights
9
Service business
9
The TQM journal : the international review of organizational improvement
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of travel and tourism marketing
6
Journal of hospitality marketing & management
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of air transport management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research
4
Cogent business & management
3
Faculty & research / Insead : working paper series
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Journal of customer behaviour
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
International journal of bank marketing
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of retail and distribution management
2
Journal of business economics and management
2
Journal of marketing for higher education
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
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ECONIS (ZBW)
355
Other ZBW resources
4
EconStor
1
RePEc
1
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1
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
2
Service quality perception and satisfaction in a New Zealand festivalscape : buying behavior effects
Bruwer, Johan
- In:
Tourism analysis : an interdisciplinary tourism & …
18
(
2013
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10009751088
Saved in:
3
Effects of quality and price appeals on consumers' internal reference prices and quality perceptions
Shirai, Miyuri
- In:
Modern economy
5
(
2014
)
8
,
pp. 831-840
Persistent link: https://www.econbiz.de/10011285053
Saved in:
4
The journal quality perception gap
Bryce, Cormac
;
Dowling, Michael
;
Lucey, Brian M.
- In:
Research policy : policy, management and economic …
49
(
2020
)
5
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012549366
Saved in:
5
How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan
;
Alotaibi, Salman
;
Tao, Chen-Wei
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
Saved in:
6
What's inside matters : the impact of ingredient branding on consumers' purchasing behaviours in services
Turan, Ceyda Paydas
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012665872
Saved in:
7
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
8
The effect of type of company doing home delivery during a pandemic on consumers' quality perceptions and behavior
Movarrei, Reza
;
Rezaee Vessal, Sara
;
Vessal, Saeedeh Rezaee
- In:
International journal of physical distribution and …
52
(
2022
)
11
,
pp. 1-24
Persistent link: https://www.econbiz.de/10013502629
Saved in:
9
Competing on price and guarantee compensation : heeding cloud consumer's quality perception
Chen, Fuzan
;
Lu, Aijun
;
Wu, Harris
;
Li, Minqiang
;
Feng, …
- In:
Information & management : the internat. journal of …
60
(
2023
)
8
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014466156
Saved in:
10
Return freight insurance strategies for the online retailer and insurance company
Li, Xiaoxiao
;
Gao, Jie
;
Bian, Yiwen
- In:
International journal of production economics
256
(
2023
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014302291
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