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Beyond the service process : the effects of organizational and market factors on customer perceptions of health care services
Makarem, Suzanne C.; Al-Amin, Mona - In: Journal of service research : JSR 17 (2014) 4, pp. 399-414
Persistent link: https://www.econbiz.de/10010432165
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Satisfaction in technology-enabled service encounters
Makarem, Suzanne C.; Mudambi, Susan M.; Podoshen, Jeffrey S. - In: The journal of services marketing 23 (2009) 3, pp. 134-144
Persistent link: https://www.econbiz.de/10009525764
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Efficiency and hospital effectiveness in improving hospital consumer assessment of healthcare providers and systems ratings
Al-Amin, Mona; Makarem, Suzanne C.; Rosko, Michael D. - In: Health care management review : the journal for health … 41 (2016) 4, pp. 296-305
Persistent link: https://www.econbiz.de/10011591449
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Development and validation of a service captivity scale
Rayburn, Steven W.; Makarem, Suzanne C.; Mohan, Mayoor; … - In: Journal of service research 27 (2024) 3, pp. 414-431
Persistent link: https://www.econbiz.de/10014580520