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Yapp, Emily H. T.; Jasmine Yeap Ai Leen - In: Cogent business & management 10 (2023) 1, pp. 1-16

The rapid growth and success of sharing economy, particularly e-hailing services, have attracted many organisations to participate in this business. As a result, e-hailing organisations need strategies that enable them to compete in the market. One of the strategies that could help e-hailing...

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Validation of the RSQS in apparel specialty stores

Leen, Jasmine Yeap Ai; Ramayah T. - In: Measuring business excellence : the journal of … 15 (2011) 3, pp. 16-33

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Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective

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Market orientation, service quality and organizational performance in service organizations in Malaysia

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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty

Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641

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PAKSERV : measuring higher education service quality in a collectivist cultural context

Kashif, Muhammad; Ramayah T.; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278

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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences

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The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country

Md Uzir Hossain Uzir; Al Halbusi, Hussam; Ramayah T.; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-15

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Measuring the influence of service quality on patient satisfaction in Malaysia

Tan, Christine Nya-Ling; Ojo, Adedapo Oluwaseyi; Cheah, … - In: Quality management journal : QMJ 26 (2019) 3, pp. 129-143

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If you don't care, I will switch : online retailers' behaviour on third-party logistics services

Abdul Hafaz Ngah; Ramayah T.; Han, Heesup - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 813-837

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