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Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development

Ma, Shuang; Gu, Huimin; Wang, Yonggui; Hampson, Daniel P. - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3023-3043

Persistent link: https://www.econbiz.de/10011804911

The impact of photo verification service on sales performance in the peer-to-peer economy : moderating role of customer uncertainty

Ma, Shuang; Cui, Xuebin; Xiao, Xiaohong; Zhao, Xiaonan - In: Journal of business research : JBR 142 (2022), pp. 45-55

Persistent link: https://www.econbiz.de/10013168103

To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party

Gu, Wei; Yu, Xiaoru; Zhang, Shichen; Yan, Xiangbin; … - In: European journal of operational research : EJOR 310 (2023) 2, pp. 847-859

Persistent link: https://www.econbiz.de/10014340788

Unveiling physicians' personal branding strategies in online healthcare service platforms

Zhang, Tingting; Yan, Xiangbin; Wang, William Yu Chung; … - In: Technological forecasting & social change : an … 171 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012814229

On the Impacts of Unscheduled Service in an Outpatient Clinic

Gu, Wei; Zhao, Xiaohui; Zhang, Dan; Yan, Xiangbin - 2022

We study the effects of unscheduled service in an outpatient clinic, where physicians have discretion to admit walk-in patients who are not scheduled in advance when all appointment slots are fully booked. Admitted patients are appended to the end of treatment queues. Unscheduled service is a...

Persistent link: https://www.econbiz.de/10013297425