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Analyzing the relationship between healthcare quality and patient satisfaction in the case of Spain : some panel data evidence

Ortega Perals, Paula; Cruz Rambaud, Salvador; … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 39-50). 2025

Persistent link: https://www.econbiz.de/10015117935

Relationship quality in business to business : a cross-cultural perspective from universities

Segarra-Moliner, Jose-Ramon; Moliner-Tena, Miguel-Angel; … - In: Marketing intelligence & planning 31 (2013) 3, pp. 196-215

Persistent link: https://www.econbiz.de/10009760687

Managing dive centres : SCUBA divers' behavioural intentions

Palau i Saumell, Ramon; Foprgas-Coll, Santiago; … - In: European Sport management quarterly : ESMQ 14 (2014) 4, pp. 422-443

Persistent link: https://www.econbiz.de/10010413283

The role of trust in cruise passenger behavioral intentions : the moderating effects of the cruise line brand

Coll, Santiago Forgas; Palau i Saumell, Ramon; … - In: Management decision : MD 52 (2014) 8, pp. 1346-1367

Persistent link: https://www.econbiz.de/10010422413

Service quality in bank during an economic crisis

Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259

Persistent link: https://www.econbiz.de/10011486818

The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes

Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523

Persistent link: https://www.econbiz.de/10011400725

Shopping motivation in consumer loyalty formation process : the case of Spanish retail

Tena-Monferrer, Sandra; Roig, Juan Carlos Fandos; … - In: International journal of retail and distribution management 50 (2022) 1, pp. 100-116

Persistent link: https://www.econbiz.de/10012798308

Co-creation 5.0 : the frontline employee-robot team and firms' outcomes; the Tin Woodman paradox

Moliner-Tena, Miguel A.; Callarisa-Fiol, Luis J.; … - In: Journal of innovation & knowledge : JIK 9 (2024) 3, pp. 1-12

Co-creation 5.0 is a new era in which frontline employees (FLE) and service robots work as a team. This study examines the consequences of co-creation 5.0 on service outcomes in a real context and analyses the moderating effect of the FLEs and collaborative service robot (CSR) teams. We employed...

Persistent link: https://www.econbiz.de/10015075380

Influence of the internet on retailer's perceived quality in the generation of retailer's brand equity

Gallart-Camahort, Valentín; Fiol, Luis Callarisa; … - In: Vision : the journal of business perspective 27 (2023) 1, pp. 33-47

Persistent link: https://www.econbiz.de/10014229698

The influence of internal market orientation on external outcomes : The mediating role of employees’ attitudes

Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of Service Theory and Practice 25 (2015) 4, pp. 486-523

Purpose – The purpose of this paper is to analyse the possible influence of internal marketing (represented by internal market orientation (IMO)) on external customer outcomes (perceived service quality and customer satisfaction) through the mediating role of employees’ attitudes (job...

Persistent link: https://www.econbiz.de/10014907655