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Consumer cynicism in service failures
Tran, Hai-Anh; Strizhakova, Yuliya; Usrey, Bryan; … - In: Psychology & marketing 39 (2022) 2, pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
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Biologically inspired approaches to strategic service design : optimal service diversification through evolutionary and swarm intelligence models
Baltas, George; Tsafarakis, Stelios; Saridakis, Charalampos - In: Journal of service research : JSR 16 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009774877
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User-generated content behaviour of the dissatisfied service customer
Presi, Caterina; Saridakis, Charalampos; Hartmans, Susanna - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786