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Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Akbar, Muhammad … - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
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Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Waheed, Abdul - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
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Modeling the influence of management control system and ambidextrous behavior on B2B customer relationships : a job demand-resource perspective
Irfan, Muhammad; Ahmad, Bilal - In: The journal of business & industrial marketing 39 (2024) 4, pp. 781-793
Persistent link: https://www.econbiz.de/10015080022
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Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system
Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Siddiqi, Umar Iqbal - In: Industrial marketing management : the international … 102 (2022), pp. 351-363
Persistent link: https://www.econbiz.de/10013259101