Purpose – Prior research showed that sexual harassment by customers is a widespread and serious problem for service workers. However, some of the service workers may be unwilling to report this problem to their managers because customers are important for them and for the interests of the...

Purpose – The purpose of this paper is to investigate service workers’ intention to report the “customer harasses colleague” and “colleague harasses customer” problems, and how the intention is influenced by the service workers’ perception of conflict, company integrity and...