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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.; Parasuraman, Ananthanarayanan; … - 1992
Persistent link: https://www.econbiz.de/10004117537
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10000083054
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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1992
Persistent link: https://www.econbiz.de/10009700995