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Services
Theorie
38
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12
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12
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10
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Enckell, Magnus
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Fougère, Martin
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Koskull, Catharina von
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Svenska Handelshögskolan <Helsinki>
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
4
Meddelanden från Svenska Handelshögskolan
2
Scandinavian journal of management
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ECONIS (ZBW)
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Service development as practice : a rhetorical analysis of customer-related arguments in a service development project
Koskull, Catharina von
;
Fougère, Martin
- In:
Scandinavian journal of management
27
(
2011
)
2
,
pp. 205-220
Persistent link: https://www.econbiz.de/10009160375
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2
Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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3
What is a virtual service? : Broadening the perspective on technology-based services
Isoniemi, Kristina
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536545
Saved in:
4
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
Saved in:
5
Perceived quality in business relationships
Holmlund, Maria
-
1997
Persistent link: https://www.econbiz.de/10000975013
Saved in:
6
Organizational cultures of Finnish hospitals in change
Enckell, Magnus
-
1998
Persistent link: https://www.econbiz.de/10000980743
Saved in:
7
Tolerance zones in perceived service quality
Strandvik, Tore
-
1994
Persistent link: https://www.econbiz.de/10000896229
Saved in:
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