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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian (contributor);  … - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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What is a virtual service? : Broadening the perspective on technology-based services
Isoniemi, Kristina (contributor);  … - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536545
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
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Perceived quality in business relationships
Holmlund, Maria - 1997
Persistent link: https://www.econbiz.de/10000975013
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Organizational cultures of Finnish hospitals in change
Enckell, Magnus - 1998
Persistent link: https://www.econbiz.de/10000980743
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229