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Persistent link: https://www.econbiz.de/10014299590

The benefit of introducing variability in single-server queues with application to quality-based service domains

Xu, Ying; Scheller-Wolf, Alan; Sycara, Katia - In: Operations research 63 (2015) 1, pp. 233-246

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Queuing for expert services

Debo, Laurens G. (contributor); Toktay, L. Beril (contributor) - 2004 - [Elektronische Ressource], rev

Persistent link: https://www.econbiz.de/10002395716

Queuing for expert services

Debo, Laurens G. (contributor); Toktay, L. Beril (contributor) - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10002380613

Search among queues under quality differentiation

Yang, Luyi; Debo, Laurens G.; Gupta, Varun - 2016 - Last revised: September 15, 2016

Customers looking for service providers often face search frictions and have to trade off quality and availability. To understand customers' search behavior when they are confronted with a large collection of vertically differentiated, congested service providers, we build a model in which...

Persistent link: https://www.econbiz.de/10011572541

Search among queues under quality differentiation

Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623

Persistent link: https://www.econbiz.de/10012062720