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Multilevel Service Design: Fro...
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Services
Dienstleistung
25
Dienstleistungssektor
19
Service industry
18
Consumer behaviour
12
Service management
12
Dienstleistungsmanagement
11
Dienstleistungsqualität
11
Service quality
11
Services marketing
11
Konsumentenverhalten
9
Nachhaltige Entwicklung
9
Sustainable development
9
Beziehungsmarketing
8
Dienstleistungsmarketing
8
Relationship marketing
8
Service innovation
8
Dienstleistungsinnovation
7
Marketing
7
Customer integration
6
Interdisciplinary research
6
Kundenintegration
6
Service ecosystems
6
Welt
6
World
6
Betriebliche Wertschöpfung
5
Forschung
5
Interdisziplinäre Forschung
5
Service design
5
Service systems
5
Sustainable Development Goals
5
Sustainable development goals
5
Transformative service research
5
Value creation
5
service design
5
transformative service research
5
Customer satisfaction
4
Electronic health records
4
Health care
4
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4
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English
22
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Fisk, Raymond P.
12
Patrício, Lia
11
Grove, Stephen J.
4
Dorsch, Michael J.
3
Kieliszewski, Cheryl A.
3
Lyons, Kelly
3
Maglio, Paul P.
3
Sawatani, Yuriko
3
Alkire, Linda
2
Bowen, David E.
2
Corus, Canan
2
Daly, Aidan
2
Edvardsson, Bo
2
Koskela-Huotari, Kaisa
2
Parasuraman, A.
2
Spohrer, James C.
2
Teixeira, Jorge Grenha
2
Anderson, Laurel
1
As'ad, Nabila
1
Baron, Steve
1
Bateson, John E. G.
1
Beirão, Gabriela
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Boenigk, Silke
1
Bogicevic, Vanja
1
Brown, Stephen Walter
1
Cambra-Fierro, Jesús
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Falcão e Cunha, João
1
Finsterwalder, Jörg
1
Gao, Lily
1
Gnusowski, Marek
1
Grönroos, Christian
1
Gustafsson, Anders
1
Hamdan, Qusay
1
Holmlid, Stefan
1
Kabadayi, Sertan
1
Karpen, Ingo Oswald
1
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Journal of service management
6
The service industries journal
3
Journal of service research : JSR
2
AMS review : official publication of the Academy of Marketing Science
1
European Journal of Marketing
1
Handbook of service science ; [Vol. 1]
1
Journal of business research : JBR
1
Journal of public policy & marketing
1
Journal of service theory and practice
1
Research handbook on services management
1
Service Science: Research and Innovations in the Service Economy
1
Service science: research and innovations in the service economy
1
Springer eBook Collection
1
SpringerLink / Bücher
1
The journal of services marketing
1
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ECONIS (ZBW)
21
Other ZBW resources
1
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1
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
2
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
3
Service science in a world flooded with data
Teixeira, Jorge Grenha
;
Miguéis, Vera
;
Nóvoa, Henriqueta
- In:
Research handbook on services management
,
(pp. 247-262)
.
2022
Persistent link: https://www.econbiz.de/10014452648
Saved in:
4
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
5
Handbook of service science
Maglio, Paul P.
(
ed.
);
Kieliszewski, Cheryl A.
(
ed.
); …
-
2010
Persistent link: https://www.econbiz.de/10011925276
Saved in:
6
Handbook of service science ; Volume 2
Maglio, Paul P.
(
ed.
);
Kieliszewski, Cheryl A.
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011918669
Saved in:
7
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
8
A service design approach to healthcare innovation : from decision-making to sense-making and institutional change
Patrício, Lia
;
Teixeira, Jorge Grenha
;
Vink, Josina
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 115-120
Persistent link: https://www.econbiz.de/10012113581
Saved in:
9
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
10
Understanding service ecosystem dynamics : a typology
As'ad, Nabila
;
Patrício, Lia
;
Koskela-Huotari, Kaisa
; …
- In:
Journal of service management
35
(
2024
)
6
,
pp. 159-184
Persistent link: https://www.econbiz.de/10015208866
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