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Consumer behaviour
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Dienstleistungsqualität
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Service quality
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12
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The journal of services marketing
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
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2
The impact of RFID on service organizations : a service profit chain perspective
Smith, Jeffery S.
;
Lee, Lorraine
;
Gleim, Mark
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 179-194
Persistent link: https://www.econbiz.de/10009525103
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3
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
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4
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
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