Narrow search
Showing 1 - 7 of 7
Cover Image
Service innovation is urgent in healthcare
Berry, Leonard L. - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Cover Image
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A. - In: Journal of marketing 52 (1988) 2, pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Cover Image
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A. - In: Journal of retailing 64 (1988) 1, pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Cover Image
Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Cover Image
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.; Berry, Leonard L.; Parasuraman, A. - 2009
Persistent link: https://www.econbiz.de/10003836350
Cover Image
The effect of the servicescape on service workers
Parish, Janet Turner; Berry, Leonard L.; Lam, Shun Yin - In: Journal of service research : JSR 10 (2007/08) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Cover Image
Service safety in the pandemic age : editorial
Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; … - In: Journal of service research 23 (2020) 4, pp. 391-395
Persistent link: https://www.econbiz.de/10012391588