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Understanding how service ecosystem actors collaborate for value cocreation

Tronvoll, Bård; Edvardsson, Bo - In: A Research Agenda for Service Marketing, (pp. 69-90). 2024

Persistent link: https://www.econbiz.de/10014517951

Paradigms in service research

Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585

Persistent link: https://www.econbiz.de/10009405818

A new conceptualization of service innovation gounded in S-D logic and service systems

Edvardsson, Bo; Tronvoll, Bård - In: International journal of quality and service sciences 5 (2013) 1, pp. 19-31

Persistent link: https://www.econbiz.de/10009754729

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Service systems as a foundation for resource integration and value co-creation

Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - 2012

Persistent link: https://www.econbiz.de/10009572483

Institutional logics matter when coordinating resource integration

Edvardsson, Bo; Kleinaltenkamp, Michael; Tronvoll, Bård; … - In: Marketing theory 14 (2014) 3, pp. 291-309

Persistent link: https://www.econbiz.de/10010461912

The role of social platforms in transforming service ecosystems

Letaifa, Soumaya Ben; Edvardsson, Bo; Tronvoll, Bård - In: Journal of business research : JBR 69 (2016) 5, pp. 1933-1938

Persistent link: https://www.econbiz.de/10011451630

Service ecosystem design : propositions, process model, and future research agenda

Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186

Persistent link: https://www.econbiz.de/10012522519

Service Systems as a Foundation for Resource Integration and Value Co-Creation

Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - In: Toward a better understanding of the role of value in …, (pp. 79-126). 2012

Purpose – The aim is to introduce a sociological perspective on resource integration and value co-creation into service research using a service systems approach. Methodology/approach – Conceptual and a case study of the service system a Telecom Equipment and Service Provider is embedded in...

Persistent link: https://www.econbiz.de/10015377708

Service-dominant logic and service science as lenses for service productivity

Edvardsson, Bo - In: Driving service productivity : value-creation through …, (pp. 73-91). 2014

Persistent link: https://www.econbiz.de/10011337811