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Service science : the opportunity to re-think what we know about service design
Voss, Christopher A.; Hsuan Mikkola, Juliana - In: The science of service systems, (pp. 231-244). 2011
Persistent link: https://www.econbiz.de/10009127301
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min; Zhao, Xiande; Voss, Christopher A.; Zhu, Guilong - In: International journal of production economics 171 (2016), pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
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"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.; Heinonen, Kristina; Ostrom, Amy L.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
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Service modularity and architecture : an overview and research agenda
Brax, Saara A.; Bask, Anu; Hsuan Mikkola, Juliana; … - In: International journal of operations & production … 37 (2017) 6, pp. 686-702
Persistent link: https://www.econbiz.de/10011702207