In recent years, the rapid growth of peer-to-peer (p2p) ridesharing has significantly cut the market share and profitability for taxis, but taxis remain a major service provider in the personal-transportation service industry. This paper analytically examines a market with two segments of...

We consider a platform that matches service providers with potential customers. Ratings of a service provider reveal the quality of his service while ratings of a consumer reveal the cost to serve her. Under a competitive search framework, we study how bilateral ratings influence market...