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Demand and capacity management decisions in services : How they impact on one another

Klassen, Kenneth J.; Rohleder, Thomas R. - In: International Journal of Operations & Production Management 22 (2002) 5, pp. 527-548

Service managers are continually challenged with balancing customer demand and service capacity. Recent studies have raised awareness of various demand and capacity management practices available to services, but little numerical work has been done to identify how these decisions work together...

Persistent link: https://www.econbiz.de/10014789566

Improving performance in outpatient appointment services with a simulation optimization approach

Klassen, Kenneth J.; Yoogalingam, Reena - In: Production and operations management : an international … 18 (2009) 4, pp. 447-458

Persistent link: https://www.econbiz.de/10003894762

The effect of integrated scheduling and capacity policies on clinical efficiency

White, Denise L.; Froehle, Craig M.; Klassen, Kenneth J. - In: Production and operations management : an international … 20 (2011) 3, pp. 442-455

Persistent link: https://www.econbiz.de/10009160851

Strategies for appointment policy design with patient unpunctuality

Klassen, Kenneth J.; Yoogalingam, Reena - In: Decision sciences : DS 45 (2014) 5, pp. 881-911

Persistent link: https://www.econbiz.de/10010465174

Appointment system design with interruptions and physician lateness

Klassen, Kenneth J.; Yoogalingam, Reena - In: International journal of operations & production … 33 (2013) 4, pp. 394-414

Persistent link: https://www.econbiz.de/10009730066

An assessment of the interruption level of doctors in an outpatient appointment scheduling

Klassen, Kenneth J.; Yoogalingam, Reena - In: Operations management research : OMR ; advancing … 1 (2008) 2, pp. 95-102

Persistent link: https://www.econbiz.de/10003863364

Using Six Sigma, lean, and simulation to improve the phlebotomy process

Huang, Yunqu; Klassen, Kenneth J. - In: Quality management journal : QMJ 23 (2016) 2, pp. 6-21

Persistent link: https://www.econbiz.de/10011486789

Appointment scheduling in multi-stage outpatient clinics

Klassen, Kenneth J.; Yoogalingam, Reena - In: Health care management science 22 (2019) 2, pp. 229-244

Persistent link: https://www.econbiz.de/10012098230