Material handling systems (MHS) are integral to logistics functions by providing various supports such as handling, moving, and storing materials in manufacturing and service organisations. This study considers determining the optimal size of a homogeneous fleet of trucks to be outsourced (or...

Background: This study addresses optimising fleet size in a system with a heterogeneous truck fleet, aiming to minimise transportation costs in interfacility material transfer operations. Methods: The material transfer process is modelled using a closed queueing network (CQN) that considers...

We focus on architectures with limited flexibility for multi-skill call centers. The context is that of call centers with asymmetric parameters: unbalanced workload, different service requirements, a predominant customer type, unbalanced abandonments and high costs of cross-training. The most...