This paper presents a case study of the use of business‐process simulation within the context of a business‐process‐reengineering approach to change. The process‐based change methodology provides context to the simulation technique in that it connects the aims of a business‐process...

Purpose – To provide an example of the use of system dynamics within the context of a discrete‐event simulation study. Design/methodology/approach – A discrete‐event simulation study of a production‐planning facility in a gas cylinder‐manufacturing plant is presented. The case study...

Presents an assessment of the use of simulation modelling to assist in business process reengineering projects. Considers the relevance of the simulation technique to modelling business systems and relates its use to the main stages of a reengineering project. Presents a case study of the use of...