Contracting for Availability (CfA) is an increasingly adopted commercial process which consists of a partnership between customer and solution provider(s) towards supporting system availability for long periods with the target of better value for money. In a competitive bidding process,...

This paper develops an agent-based model to estimate the likelihood of the No Fault Found (NFF) phenomenon. NFF events are critical problems as the root cause of an issue cannot be diagnosed. This makes it difficult to quantify associated costs as potentially serviceable equipment is being...