Posits that the regionalization and globalization of companies in the Asia Pacific region is forcing human resource managers and general managers to rethink and reconsider their systems of management. A survey of human resource management (HRM) practices and policies in Singapore was conducted...

Purpose – Prior research has suggested that the key to industrial purchasing success lies in the time development and maintenance of long‐term relationships between buyers and sellers. Good relational exchanges can lead to higher product quality and better coordination with the suppliers. As...

This paper presents a quality roadmap of a restructured hospital. Specifically, a case study is showcased to reveal how a FOCUS‐PDCA model is applied to the Central Portering Services (CPS) within a restructured hospital, to provide better service to other departments within the hospital who...

Quality circles (QCs) remain viable and continue to operate effectively. This paper traces the QC journey of the Singapore Housing Development Board, providing a historical perspective to the development of a QC for a large Asian state‐owned organisation. The inductive case study method is...

This paper examines the issue of ISO 9000 certification and its perceived benefits for Singapore based companies. Using an empirical approach, the paper seeks to ascertain if certification has indeed improved the performance for listed and non‐listed companies. The results from a survey of 146...

Over the past few years, considerable attention has been focused on the implementation and usage of quality improvement and related techniques to the service industry. Reports on an ongoing project to implement a quality maintenance system (QMS) in a military maintenance organization. Total...