Purpose The purpose of this paper is to examine the role of organisational climate in readiness for change (RFC) with particular focus on Lean Six Sigma (LSS) and to develop and operationalise an instrument to measure organisational climate to determine the organisational readiness of the Kenya...

Purpose – Communication and Information Management (CIM) is crucial for any organisation and effectiveness of CIM can result in significant improvement to the bottom line and customer satisfaction. The purpose of this paper is to investigate and streamline the communication and information...

Purpose – The purpose of this paper is to focus on the importance of the project selection process and its role in the successful deployment of Six Sigma within organizations. Design/methodology/approach – A review of the literature is presented, highlighting the importance of project...

Purpose – Identification of critical success factors (CSFs) for any continuous improvement initiative is important as it allows organisations to focus their efforts on these factors to ensure a success. The purpose of this paper is to present the CSFs for the effective implementation of Lean...

This study investigates the impact of two organizational antecedents, (1) Six Sigma resources (technical) and (2) team psychological safety (social), on learning behaviour and knowledge creation and, in turn, on the success of Six Sigma process improvement projects. The paper proposes an...

In recent years, the healthcare industry is constantly concerned to provide better quality of patient care with less waste of resources through application of continuous improvement (CI) initiatives such as Lean and Six Sigma. The purpose of this paper is to evaluate the status of Lean and Six...